Cancellation Policy

At SilverRockJewelry.com, we understand that sometimes you may need to cancel an order. We strive to provide the best possible customer service and have implemented the following cancellation policy to accommodate your needs:

  1. Order Cancellation Timeframe: You may cancel your order within 24 hours of placing it. After this time period, the cancellation request may not be accepted as the order could already be in the process of being prepared for shipment.

  2. How to Cancel an Order: To cancel an order, please contact our customer support team as soon as possible. You can reach us by email at nusplingen69@gmail.com or by calling our toll-free number listed on our website. Provide your order details, including the order number, customer name, and contact information, to initiate the cancellation process.

  3. Refunds for Canceled Orders: If your cancellation request is received within the specified timeframe, we will process your refund in a timely manner. The refund will be issued to the original payment method used during the checkout process. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment processor.

  4. Unsuccessful Cancellations: If you attempt to cancel an order outside the 24-hour window or after it has already been shipped, we may not be able to process the cancellation request. In such cases, you can return the item(s) following our Return Policy for a refund or exchange once you receive the order.

  5. Exceptions: Certain products or customized items may not be eligible for cancellation once the order has been placed. In such cases, we will provide clear information on the product page regarding its cancellation policy, and the cancellation option may not be available for these items.

  6. Changes to the Cancellation Policy: SilverRockJewelry.com reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes to the policy will be reflected on this page, and it is your responsibility to review the policy periodically.